Frequently Asked Questions
Is there a charge to change my rent debit date?
Unfortunately we cannot change debit dates. There is a $50 fee if the 25th debit is missed and a $35 NSF fee for each bounce.
Who do I contact if I have a service repair that is needed?
Please contact our service line at 1-877-6-GET FIX. DO NOT EMAIL YOUR REQUEST.
I have an urgent service issue that I need attended to immediately but the office is closed, what do I do?
Marketplace has a 24/7 on call team member to assist. Please contact the GET FIX line (above) and leave your name, number, address and issue so the on call person can reach out and get the ball rolling!
Can I paint or make alterations to the home?
Yes, with permission! Please download the Cosmetic Change Request Form (found here) and email to your Property Manager for approval.
Link to document: www.marketplacehomes.com/app/uploads/2021/02/Cosmetic-Change-Request-Form.pdf
There is only one key, can I make copies?
Yes
Can I paint or make alterations to the home?
Yes, with permission! Please download the Cosmetic Change Request Form (found here) and email to your Property Manager for approval.
Link to the pdf: www.marketplacehomes.com/app/uploads/2021/02/Cosmetic-Change-Request-Form.pdf
I’ve lived in the home awhile and now want a pet, can I get one?
ONLY with approval, a pet fee which starts at $250 Refundable deposit per pet and a $25 per month Pet Fee per pet will be needed.
Who is responsible for taking care of the lawn & snow?
You are responsible If Marketplace is alerted that this has not been done and a trade is needed to be sent out, the cost will be your responsibility. We WILL reach out to you first to try and rectify.
I am renting, does this mean the owner covers everything while I am residing in the home?
The owner is responsible to cover any items that are related to a service issue no fault of your own (ex. leaky pipes, AC is not working, garbage disposal has stopped working, broken window due to weather conditions, gutter cleaning, etc.) You as the tenant are responsible for changing the furnace filter every 2- 3 months (if the furnace stops working and it is found to be due to a dirty filter, the repair cost will be yours). Ensuring that all light bulbs are in working order, not disposing anything that is not supposed to be down the toilets/drains such as baby wipes, feminine products, etc.(if a service is called in and it is found to be tenant damage, please note this will be your repair cost). It is VERY important to call in any issue as soon as it is noticed to avoid further damage from occurring.
I sent an email and/or left a message for my Property Manager and have not heard back.
Please allow 24 hours for a response to any calls or emails.
Who is responsible for utilities?
All Residents are responsible for utilities during the Term of their lease. It is very important that ALL Utilities, including but not limited to gas, electric, water and trash service are set up in your name to start on DAY 1 of your Lease.