Submit a Maintenance Request

For Current Residents and Owners

If you are a current resident or owner of a property we manage and would like to submit a maintenance request, please first review the information listed below. You will find a variety of troubleshooting steps, helpful video links that may prevent a maintenance request from being needed, and useful information to include should a request still be needed.

  • Appliance: Include the make/model/serial number of the appliance (NOTE: we may not be able to send a trade until we know these details, which are often found on a sticker somewhere on the unit itself), as well as if the appliance is giving any sort of error messages or showing any red lights.
  • Air Conditioning: Include the last time you replaced the air filter (Filters MUST have been replaced recently; we cannot send a contractor until we can rule that out as a possible cause) & any error messages on the thermstat. Please include the name/number of the company that installed the unit (there should be a sticker on the unit somewhere that identifies this), as well as the last time you flushed the condensate line (Please see the link below a quick video for clearing the line of any obstruction if needed).
  • Electrical: Please confirm that you have checked the circuit breaker & have reset the GFCI if it’s a GFCI plug.
  • Garage Door: Make sure nothing is blocking the sensor, and if you’re able to still close the door manually please do so.
  • Garbage Disposal: We need to assure you have tried to unclog yourself & have re-set the unit. For unclogging, you just need a 1/4″ allen wrench and there’s a great 2 minute YouTube Video from Roto Rooter on how to unclog a disposal, which we’ve provided in a link below.
  • Heating/HVAC: Include the last time you replaced the air filter (Filters MUST have been replaced recently; we cannot send a contractor until we can rule that out as a possible cause) & any error messages on the thermostat. Please include the name/number of the company that installed the unit (there should be a sticker on the unit somewhere that identifies this).
  • Plumbing: Try unclogging any toilets/sinks that may be backed up first.
  • SmartLock: For your security, we cannot assist with SmartLock issues on an occupied home. If the batteries need to be changed, unscrew the small screw inside the property, on top of the unit. Once you take it off, you will see the battery area; the unit will need 4 AA batteries. If the batteries are dead, use a 9 volt battery and hold it to the bottom of the SmartLock. Once it powers up you can access and then change the batteries. If that does not resolve the issue, you may contact SmartRent directly at (844) 212-2752.

Should the information provided above & in the links below not aid in resolving the issue you’re experiencing, please submit a maintenance request through the designated option on your resident or owner portal.

If you would prefer to speak with a representative to submit or are following up on an existing maintenance request, please call our maintenance line below.

877-6-Get-Fix

(877-643-8349)

 

TIP: Please be prepared to give the Client Services team details about the issue. It would be best if someone were present at the residence to provide information, the more we know the better/quicker we can address the issue.

In the following emergency situations, please make sure to do the following prior to putting in a maintenance request:

  • Carbon Monoxide – Call the Fire Department immediately.
  • No Electricity – Contact the electric company to determine if there is a local outage.
  • Water Leak – Shut off the water immediately.
  • Gas Leak – Call the gas company immediately.

DIY Fixes for Common Issues