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For owners

Owner FAQ

Below are some commonly asked questions by some of our owners.

Frequently Asked Questions

I’d like to change where you send my payments. How do I do that?

Our Accounting team will send a document to your email called a “Bank Account Change Form” that will allow you to provide an updated account & routing number.

My resident is vacating and they caused damage.

Resident damages are covered by their security deposit. We will conduct a move out inspection to assess the condition of the home compared to the condition when they moved in. Your Property Manager will contact you prior to the Move-Out with Expectations, and then once we have that inspection report back to see what you’d like to charge the resident for and we’ll use the deposit for that. Should damages exceed the amount of their deposit, you’ll need to discuss that with your Property Manager.

There’s a maintenance issue at my home, how do I respond?

In the email you received about the work order there is a link to your online portal. In the portal, you’ll see the full description of the ticket as taken by us from the resident. 

  • Choosing “Yes” will indicate to the Property Manager that you’d like us to send a trade to diagnose the issue and present a quote for the repair. 
  • Choosing “No” will allow you yourself to move forward with handling or sending your own trade, in which case MH will sign off the Work Order on our end with you as the owner taking full responsibility for the ticket.