New Owner Portal
Frequently Asked Questions
Question: How do I log in?
We have created a quick start guide on how to log in and access your new dashboard. Click the link below:
Question: How will 1099’s work this year?
Answer: There will be no changes with 1099’s. All income for the 2022 year will be combined into one document and distributed to owners before January 31st, 2023. You will receive only one 1099.
Question: What information will be carried over from the old system?
Answer: Information that is being carried over from our old system includes owner and resident contact information, leasing documents and renewals, resident balance, resident ledger, owner/resident banking information, Property Management Agreements, and owner W-9 information.
Question: How can I access historical information in the previous system?
Answer: To access historical information from our previous system, such as work order history, please send an email to owners@marketplacehomes.com and our team will be happy to assist. An owner statement from our previous system, showing all 2022 transactional data will be uploaded into your owner portal within the first 30 days.
Question: What if I have an open Work Order in the previous system?
Answer: All open work orders started in our previous system will be closed out within the previous system. This information will not be transferred over, but will be accessible if more information is needed. Please email owners@marketplacehomes.com if you need assistance.
Question: How do I access my portal?
Answer: On or after September 27th, you’ll receive an email with a link to register your account and access your portal. From there, you’ll be able to access your portal by visiting our website at https://www.marketplacehomes.com, and selecting Owner Login from our Resources tab.
Question: What alerts have changed?
Answer: You will continue to receive the same alerts from our new system.
Question: Will my tenant have a portal now?
Answer: Yes, in the coming months we will be launching a portal for tenants where they can submit maintenance requests, communicate with us, and access their lease documents.
Question: How will my reporting change?
Answer: Reporting will now be on both an individual and overall property basis. You’ll be able to access your owner portal and run an income statement within your portal to see real time transactions and data.
Question: What do I have to do next?
Answer: Wait for our next email, and be on the lookout for the link to login to your portal on September 27th. We will be contacting you directly by phone to ensure you receive the link and are able to login to the new owner portal.
Question: If I have any questions about the transition or the new system, who do I contact?
Answer: If you have any questions, please give us a call at (800)-331-0646 or email us at owners@marketplacehomes.com. We are happy to assist in any way to make this a smooth transition.